IT Support Services

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IT Support Services

Intellitech IT Solutions is a strategic support provider specialising in end to end IT services across the mainland UK and Ireland.

All our services are split into 3 principal areas:

Professional Services
IT Support Services
Managed Services

Our IT services portfolio is designed with our customer’s needs in mind, providing them with an efficient and flexible service.

Professional Services

Cloud Computing

Private Cloud Solutions
VMWare Private Cloud Solution
Microsoft Private Cloud Solution
Hybrid Cloud Solutions

End User Computing

Physical Desktop Management
Application Services
Mobile Device Management
Windows 7 & 8 Upgrade and Migration Services
Desktop Virtualisation Services

Enterprise Networking

Sharing Applications
Speeding up access to information
Enhancing Customer Service
Reducing Operating Costs

Installation

Extensive Geographical Reach
Multi-vendo + Multi-Technology Capability
Dynamic & Flexible Project Management
Infrastructure Supporting Large Scale Rollouts

Enterprise Identity & Management

Preventative Controls to Internal Threats
Multi-Channel Defence (Cloud, Social Access & Mobile)
Simplification of Cloud Integrations & Identity Silos
Monitoring Profiles

Enterprise Security

Mobility
Improved productivity
Reduced costs

Data Centre

Load Balancing
Cisco Application Centric Infrastructure (ACI)
VMWare NSX
Cisco UCS / Flexpod

Unified Comms & Mobility

Microsoft Unified Communications and Mobility Solutions
Multi-vendor Voice and Unified Communications
BYOD Solutions

Pre-sales Support

Network Design & Configurations
Project Management
Senior Engineering Consultancy & ITIL Centric Service Design

IT Support Services

Hardware Maintenance

Multi-vendor & Multi-technology Hardware Maintenance Cover
Bespoke Contracts with Guaranteed Fix SLAs
UK & Ireland Coverage

Service Desk

24×7 Support, 365 Days a year
UK Based Service Desk Analysts Providing a Single Point of Contact for Incidents
Unlimited SLAs through our Service Level Management
Secure Customer Portal – so incident calls can be tracked by all

Software Maintenance

Software Support through Intellitech IT Solutions’ Flexsupport Offering
Microsoft Premier Support for the complete Microsoft Stack
Bespoke Contracts with Guaranteed Fix SLAs
UK & Ireland Coverage

Managed Services

Lite

24 x 7 x 365
Break / Fix
Monitoring & Alerting
Summary Reporting
Reactive Incident

Essentials

24 x 7 x 365
Break / Fix
Monitoring & Alerting
Summary Reporting
Reactive Incident
Inclusive RU Budget / Device

Premium

24 x 7 x 365
Break / Fix
Monitoring & Alerting
Summary Reporting
Reactive Incident
Inclusive RU Budget / Device
Administration
Change Management
Problem Management
Proactive Incident
Ad-hoc Reporting
Full SDA Reporting

Supported Vendors

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