Ceelox Vault™ can be set to work with any of following encryption algorithms: 3DES; AES256; Blowfish 448.

   

     

I plug in the Ceelox Vault™ but nothing happens. What can I do?

   

     

There  may be a problem with the drivers used by the device.  Try to reboot  your PC and see if that addresses the problem. If Ceelox Vault™ still  does not automatically start when you plug the device in, it is  possible that the auto run feature on your PC is not operational.  In  order to manually start Ceelox Vault™, simply follow these steps:

     

       
1. Use Windows Explorer to access the “CeeloxVault” area of your portable device.
       
         
• If you are using a Flash Stick, run the program “VaultLoader.exe” to start Ceelox Vault™.
         
• If you are using an external Hard Drive, run the program “RunCeeloxVault.exe” to start Ceelox Vault™.
       
     

   

     

I re-started my PC but the Ceelox Vault™ application does not start. What can I do?

   

You can manually start Ceelox Vault™ by selecting “Ceelox Vault™” from your program menu.

How do I remove an enrolled person’s fingerprint from Ceelox Vault™?

Any Additional Fingerprint (other  than the two primary ones used to create the Vault) needs a positive  match before it can be removed.  This is so that IT and Security  administrators can be assured that they will always have access to  their user’s Vaults.

My Ceelox Vault™ icon disappeared, how do I get it back?

You can manually restart Ceelox Vault™ by selecting “Ceelox Vault™”  from your program menu, or by re-plugging in the device, or by opening  the drive unit and running the launcher program.

When I plug in my Ceelox Vault™ Stick, I get an “error -13” message.

This is an issue that occurs if drives are mapped to a lower letter  than recommended by Microsoft.  In order to fix this problem, drives  assigned a letter lower than “L” should be re-mapped to a higher letter.